Welcome to OPTIVO

What is right to rent?

If you have the right to rent, you’re legally allowed to live in the UK and rent a home here.
Contact Us
Review

Right to rent overview

What is right to rent?

If you have the right to rent, you’re legally allowed to live in the UK and rent a home here.

Why is it important?

We have to ensure all our tenants, over the age of 18, have the right to rent. If we didn’t carry out the right checks, we’d be breaking the law and could be fined.

What do I need to do?

We work with a verification service, called NSL, who’ll ask you to provide high-quality copies (a scan or photo) of your:

  • Passport, or
  • Drving licence, or
  • Birth Certificate

You'll be asked to upload these to a secure online portal. Watch the video to find out more.

wcag fix

What happened to my documents/data?

Once they’ve been uploaded, your documents will be checked by a machine and a specialist officer from an accredited checking centre in the UK.

They'll then be stored securely for the length of your tenancy, and for 12 months after your tenancy ends. After that, they'll be securely destroyed.

If you have any questions

If you have any questions about the document-checking process, please contact NSL:

Basingstoke
Optivo, 1 The Square, Aldermaston Road, Basingstoke, Hampshire, RG24 9FT
T: 0208 0360 017
basingstoke@keyworkeraccommodation.org.uk

Kettering
Optivo, Kettering General Hospital, Slipton House, Rothwell Road, Kettering, Northants, NN16 8YS
T: 020 3202 0330
kettering@keyworkeraccommodation.org.uk

Kingston
Optivo, Kingston Hospital NHS Trust, Galsworthy Road, Kingston upon Thames, KT2 7QU
T: 0203 202 0335
kingston@keyworkeraccommodation.org.uk

Luton
Optivo, 237 Servite House, Morecambe Close, Luton, Bedfordshire, LU4 0FH
T: 0203 2020 355
luton@keyworkeraccommodation.org.uk

Goldsmiths House
Goldsmiths House, Park Village East, Camden, London, NW1 3SX
T: 0208 0360 060
goldsmiths.house@optivo.org.uk

Helen Graham House
Helen Graham House, 57 Great Russell Street, London, WC1B 3BA
T: 0208 036 0033
helengrahamhouse@optivo.org.uk

Park House
Park House, 227 Earls Court Road, London, SW5 9BL
T: 0203 202 0360
Park.house@optivo.org.uk

Wood Green Hall
Wood Green Hall, Brabant Road, London, N22 6UZ
T: 0203 202 0390
woodgreen@optivo.org.uk

Welkin Hall
Welkin Halls of Residence, Gaudick Rd, Eastbourne BN20 7SH
T: 0208 036 2668
reception.wlk@optivo.org.uk

Chertsey
Optivo, Guildford Road, Chertsey, Surrey, KT16 0RJ
T: 0203 202 0335
chertsey@optivo.org.uk